Shipping & Delivery
Covert Wine Co uses Australia Post and Sendle for all deliveries Australia wide. Post Office boxes and Parcel Lockers are welcome.
At Covert, we stock a broad range of wines with the majority of products being currently held in our Sydney Warehouse. There are however, some products that are being sourced from our network of wineries, suppliers, international importers and these can take a few extra days to reach your door as we are reliant on the vendor shipping to us and then us to you. Generally speaking, please allow up to 5 business days for delivery to metro areas and up to 7 business days for regional areas.
Covert Wine Co. currently uses Australia Post and Sendle for all dispatch notifications.
Wine is normally delivered from Monday to Friday between 9.00 am and 5.00 pm. Most orders will be delivered to your door, however in rural or remote areas the delivery will be left at the nearest Australia Post office or delivery centre. Please note drivers cannot call before delivery.
A signature is required on all deliveries. If the recipient is not available at the time of delivery the courier will leave a note for later collection by you from a range of partner premiseses close by. The person collecting the wines from the Collection point must be 18 or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 5 working days, it may be returned to Covert Wine Co. and additional handling costs plus freight charges will be applied to a request for re-delivery.
Covert Wine Co. will not deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID then the delivery driver will be unable to leave the wine.
Covert Wine Co. cannot be held responsible for deliveries to incorrect incomplete addresses provided by customers. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery. If the address is incorrect and the delivery is refused or unable to be completed and the customer chooses no re-delivery then a handling charge and all applicable freight charges will be deducted from any refund made. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.
Permission to leave wine unattended/signature not required
Covert Wine Co., and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from the Permission to leave wine unattended/signature not required method. You agree to release Covert Wine Co. from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
Please note that under certain circumstances Covert Wine Co. may not be able to leave your delivery as directed under a Permission to leave wine unattended/signature not required. Please also note our courier drivers cannot call before delivery.
Covert Wine Co. will not deliver wine under any circumstances to any of the following Dry Area Locations:
Aurukun Postcode – 4871
Bamaga Postcode – 4876
Cherbourg Postcode – 4605
Doomadgee Postcode – 4830
Hope Vale Postcode – 4895
Injinoo Postcode – 4876
Kowanyama Postcode – 4871
Lockhart Postcode – 4871
Mapoon Postcode – 4874
Mornington Island Postcode – 4871
Napranum Postcode – 4874
New Mapoon Postcode – 4876
Palm Island Postcode – 4816
Pormpuraaw Postcode – 4871
Seisia Postcode – 4876
Umagico Postcode – 4876
Woorabinda Postcode – 4713
Wujal Wujal Postcode – 4895
Yarrabah Postcode – 4871
Covert Wine Co is an Australian-based company, licensed to sell wine to Australian residents. As such we are only able to deliver wine to addresses located in Australia. Should you wish to have a purchase delivered to a location outside of Australia you will need to make arrangements with your own shipping agent. Covert Wine Co will not be responsible in any way for delivery outside Australia arranged by you.